Senior Network Services Engineer

  • Post Date: February 10, 2021
  • Isle of Man
Job Description

Duties & Responsibilities include:
– Monitor, manage and control all networks on a continual 24/7 basis;
– Work alongside the Security Manager to ensure security issues are addressed quickly and ensure that potential incidents are correctly identified, analysed, defended and reported;
– Monitor and report on Security Information and Event Management (SIEM) and Vulnerability Management;
– Understanding of Network Management Systems and functions;
– Provide 1st line support and alarm analysis on all Networks and Infrastructure, providing notifications to customers as appropriate;
– Carry out initial diagnosis on faults and escalating issues into other 2nd line areas & 3rd line support as required;
– Manage Incidents relating to our services, including regular updates to customers on the progress of incidents;
– Support the Change Management Processes to ensure that planned works are scheduled and communicated appropriately and within SLA;

Skills and Experience Required:
– Experienced in fault ticketing systems;
– Excellent problem-solving skills with the ability to prioritise faults and workload;
– The ability to adapt to a fast-paced environment;
– Highly competent in all MS Office systems and IT platforms;
– Excellent communication skills, both verbal and written;
– Provide 1st Line Support for off Island Wholesale Services;
– Support Wholesale Field teams in the delivery of Wholesale Services and Products;
– Provide IT Desktop Support services, including Office 365, Active Directory and VMWare;
– Provide out of hours’ support to MT CTS Customers and Datacentres;
– Provide basic Building Management Support including security services;
– Completion of all task assigned by the Manager/Team Leader within agreed targets and to required standards
– Be confidence, have initiative and organisational skills. Can communicate across a broad spectrum of users and customers;
– Provide ad hoc reports as required to senior members of the team and wider organisation;
– Previous experience of working in a Network or Service Operations Centre;
– Comfortable working 24/7 shift patterns including weekends, bank holidays and nights;
– The ideal candidate must also hold a Full and clean driving licence.
– Exceptional interpersonal skills and can communicate clearly
– Good attention to detail
– Excellent customer facing skills
– 2 years IT or Telecom Network experience
– Some ITIL knowledge and Change Management
– Good knowledge of MS applications, Excel, Word and PowerPoint
– IT Desktop Support for Windows 10, VMWare and Office 365 essential
– Experience in a 24x7x365 environment would be beneficial
– Experience with ServiceNow and Assure 1 would be beneficial
– At least 5 GSCE (A-C) grades showing that you can apply yourself
– One significant industry recognised qualification (e.g. ONC, CCNA or MCSE) or, in exceptional circumstances, the possession of a key significant practical skill in a key business area.

Phone 01624 615600