Senior Customer Services Administrator

  • Post Date: April 14, 2021
  • Isle of Man
Job Description

The purpose of this role is to be an active and positive team member providing excellent customer experience within the Customer Contact area.

Duties and Responsibilities will include:
– Identify enhancements to processes and contribute towards their implementation;
– Understand and collate customer needs, requirements and feedback;
– Agree quality standard of processes and contribute towards successful delivery;
– Engage and collaborate with peers across the International Business and the wider groups to ensure that experiences and successes are shared;
– Proactively take ownership for self-development and demonstrate the desire to progress.

Skills and Experience Required:
– Demonstrates enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Confident self-starter
– Logical and organised approach to problem solving
– Desire to develop a career within a customer centric environment.
– Strong attention to detail and enjoys delivering quality outcomes
– Experience within a life assurance environment would be an advantage
– Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent is essential

Phone 01624 615600