Job Description
The purpose of this role is to deliver excellent customer experience for customers throughout, resolving a wide range of queries.
Duties and Responsibilities will include:
– Focus on providing excellent customer experience within the Customer Contact area
– Identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate customer needs, requirements and feedback
– Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared
– Support the positive customer journey throughout all areas of the business
– Proactively take ownership for self-development and demonstrate the desire to progress
Skills and Experience Required:
– Demonstrates enthusiasm and a positive approach to working performance
– Excellent communication skills
• Strong team player who is able to work with limited supervision
• Confident self- starter
• Logical and organised approach to problem solving
• Desire to develop a career within a customer centric environment
• Strong attention to detail and enjoy delivering quality outcomes
• Experience within a life assurance environment would be an advantage
• Minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Math) or equivalent is essential
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Job Reference No: EPL211843
