Senior Claims Administrator

  • Post Date: September 10, 2021
  • Isle of Man
Job Description

The purpose of this role is to be actively engaged in the resolution of customer and adviser queries for both the Isle of Man and offshore.

Duties and responsibilities include:
– Be an active and positive team member focused on providing a quality customer experience within the Customer Contact area.
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate customer needs, requirements and feedback
– Engage and collaborate with peers across both the International Business and the wider group to ensure that experiences are positive with the customer journey throughout all areas of the business.
– Proactively take ownership for self-development and demonstrate the desire to progress their career

Skills and Experience Required:
– Demonstrate enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Have excellent communication skills
– Be a strong team player who is able to work with limited supervision
– Take a logical and organised approach to problem solving
– Have the desire to develop a career within a customer centric environment
– Have good attention to detail and enjoy delivering quality outcomes
– Experience within a life assurance environment would be an advantage
– Have a minimum 5 A* – C / 9 – 4 Grade GCSEs (including English and Mathematics) or equivalent is essential

Phone 01624 615600