Senior Administrator

  • Post Date: December 2, 2019
  • Isle of Man
Job Description

Role Description:

This role will involve undertaking administration duties relating to the withdrawal process stages for both offices of our client as well as proactively contributing to designing and delivering the most positive experience for the clients customers.

This will include:
– Adherence to the processes as documented by procedures – adherence to be +95%
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate the customer needs, requirements and feedback
– Agree quality standard of processes and contribute towards successful delivery

Generic Company Accountabilities (Risk Management & Controls):
– Ensure familiarity with risk management programmes, as they impact this position, and follow appropriate risk management procedures to control, monitor and report on business activities
– Ensure compliance with Company policies, regulatory, professional & legal requirements

Skills & Experience Required:
– Demonstrates enthusiasm and a positive approach to their working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Takes a logical and organised approach to problem solving
– Has the desire to develop a career within a customer centric environment.
– Has a strong attention to detail and enjoys delivering quality outcomes
– 1 to 2 years’ experience within a similar financial services environment would be an advantage