Senior Administrator – Onboarding

  • Post Date: March 5, 2019
  • Isle of Man
Job Description

The purpose of this role will involve being actively engaged in the On-boarding process for client customers. You will be required to demonstrate a proactive and positive desire to deliver the best possible customer experience for customers commencing the journey with the client company. This will involve undertaking administration duties relating to the New Business stages for both the IOM and other office jurisdictions as well as proactively contributing to designing and delivering the most positive experience for client customers.

Duties and Responsibilities will include:
– Being an active and positive team member focussed on providing the best possible customer experience within the On-Boarding process for new and existing customers
– Adherence to the processes as documented by procedures
– Proactively identify enhancements to processes and contribute towards their implementation
– Identify, understand and collate client customer needs, requirements and feedback
– Agree quality standard of processes and contribute towards successful delivery

Skills and Experience Required:
– Demonstrates enthusiasm and a positive approach to working performance
– Be open and able to adapt to change
– Articulate and possess excellent communication skills
– Strong team player who is able to work with limited supervision
– Takes a logical and organised approach to problem solving
– Has a strong attention to detail and enjoys delivering quality outcomes
– 1 to 2 years’ experience within a financial services environment would be an advantage