Relationship Support Officer

  • Post Date: February 28, 2020
  • Isle of Man
Job Description

Our client is currently looking to recruit a Senior Administrator to be based within their Operations department for a 12 month fixed term contract. This department is responsible for all aspects of product administration and relationship management.

Role Responsibilities:
– Actively contributing to the successful delivery of the departmental objectives along with your own personal business objectives
– Administer a varied book of business including Personal Portfolio products
– Carry out and follow through client and IFA requests to a conclusion
– Take ownership of, and resolve any queries through to a satisfactory conclusion
– Ad hoc project work
– Be part of an innovative culture to problem solving

Skills & Experience Required:
– Strong verbal and written communication skills in English and French or Italian
– Highly self-motivated, active team member
– Experience in handling external telephone calls with both clients and independent financial advisors
– Ability to manage and prioritise own workload in a fast-paced environment
– Previous experience in handling telephone calls and be passionate about delivering excellent customer service
– Previous experience in life assurance or a similar customer service based industry
– Competent in Microsoft applications: Including Word, Outlook, SharePoint and Excel