Product Support Technician

  • Post Date: October 26, 2020
  • Isle of Man
Job Description

Role Responsibilities:
– Preparation and maintenance of product literature suites
– Preparation of promotional materials for sales team and advisers including presentations
– Creation of new literature items as required by internal and external stakeholders
– Provide product training to New Starters
– Manage and maintain internal assessment based product training processes
– Assist with the creation and maintenance of web-based content maintaining consistent “on-brand” approach
– Support the delivery of new online or offline content
– Assist with the analysis of competitor product ranges
– Assist with the preparation of Product Specifications and Business Review Documents
– Assist with pre and post sales technical product related queries for internal and external stakeholders

Skills & Experience Required:
– Have experience in the life assurance industry with a background/interest in product proposition
– Hold or be working towards relevant life assurance qualifications would be advantageous
– Be proficient in Microsoft Office
– Be able to analyse large amounts of data and present the results in an acceptable format
– Be able to proof read documents to an acceptable level
– Have experience of delivering presentations to both internal and external audiences
– Be able to work independently, prioritise changing workflows and take ownership of their work
– Possess strong organisational and planning skills
– Have excellent written and verbal communication skills
– Be a confident and dedicated self-starter with a pro-active approach to work loads
– Motivated to identify issues and find solutions pre-emptively rather than reactively

Phone 01624 615600