Product Support Technician

  • Post Date: February 20, 2020
  • Isle of Man
Job Description

Role Description:
You will be required to assist the team with the continuing development and support of the clients product ranges, including maintenance of literature suites and creation of new material for both online and offline distribution.

Role Responsibilities:
– Preparation and maintenance of product literature suites
– Preparation of promotional materials for sales team and advisers including presentations
– Creation of new literature items as required by internal and external stakeholders
– Provide product training to New Starters
– Manage and maintain internal assessment based product training processes
– Assist with the creation and maintenance of web-based content maintaining consistent “on-brand” approach
– Support the delivery of new online or offline content
– Assist with the analysis of the client and competitor product ranges
– Assist with the preparation of Product Specifications and Business Review Documents
– Assist with post and pre-sale technical product related queries for internal and external stakeholders

Skills & Experience Required:
– Have experience in financial services, preferably with a background or interest in product proposition
– Have a high level of attention to detail with the ability to critically analyse large amounts of data succinctly
– Be able to work independently, prioritise changing workflows and take ownership of their work
– Possess strong organisational and planning skills
– Have excellent written and verbal communication skills
– Be a confident and dedicated self-starter with a pro-active approach to work loads
– Motivated to identify issues and find solutions pre-emptively rather than reactively