Our client is an international IT company, specialising in the online gaming sector by providing IT support and deployment solutions across Casino, Bingo, Mobile and Poker platforms. Passionate about innovation and encouraging original thinking, our client offers you the potential for an exciting career path through ownership of your projects to enable growth, both professionally and personally.
If you enjoy problem solving and are a quick decision maker, this is the place for you.
As part of the First Contact Resolution Group you will be responsible for customer perception of our service, working both within the team and independently to enhance this perception.
You will be responsible for the implementation of a service that ensures the maximum availability of our products and services while minimising interruption should any maintenance or upgrades be required, thus ensuring the maximum potential for revenue generation.
You will be responsible for the correct operation and recovery of hardware and software systems. You will engage with both operators and the software development house to establish effective testing and implementation procedures.
You will be required to resolve support issues within Key Performance Indicators, provide on-going IT solutions, develop and maintain productive client relationships, be active in and have a positive approach to problem resolution.
You will work on a shift basis in accordance with a shift schedule and as a member of the team respond immediately to escalations where there is a financial or reputational impact.
Skills, qualifications and experience:
At least 2 years demonstrable experience in Windows Server
Knowledge of IT infrastructure (Servers, Networking and Storage) applications, gained within the online gaming industry
High attention to detail
MCITP: Windows Server
Excellent customer service and communication skills
MCTS: SQL Server 2008
Ability to manage multiple deadlines and perform under pressure
Knowledge of virtualisation technologies
Working shift patterns
This role is for a period of 6 months