Junior System Support Analyst

  • Post Date: November 15, 2021
  • Isle of Man
Job Description

Role Description:
The Junior System Support Analyst plays a key role in the provision of Application Support for internal & external customers of the Group of Companies. Working as part of a small team, the Junior System Support Analyst will primarily be focused on delivering an exceptional standard of support and problem resolution services to our customers.

– Provide 1st line support on all tickets raised through the Customer Service Desk,
– Create, own and maintain documented procedures to aid System Support Team functions/responsibilities.
– Create, own and maintain knowledge base / ‘how-to’ articles for the Customer knowledge base repository.
– Meet agreed service levels.

Skills & Experience Required:
– Minimum of 6 months working within a customer services environment.
– Minimum of 5 x GCSE (or equivalent) grade C or above, including English and Maths
– Educated to a bachelor degree level
– Good understanding on the use of Microsoft Office Applications (i.e. Word, Outlook, Excel and PowerPoint).
– Analytical Thinking: Acquiring a proper understanding of a problem or situation by breaking it down systematically into its component parts.
– Good problem solving skills in order to resolve incidents quickly and effectively

Phone 01624 615600