IT Support Engineer

  • Post Date: January 8, 2021
  • Isle of Man
Job Description

Role Responsibilities
– Provide first line support to all staff in all of the client offices
– Interact with cloud hosting partners regarding support requests for internal environments
– Support the virtual desktop infrastructure and a variety of mobile devices
– Maintain desktop and server operating systems and current user application stack
– Research, test and implement new software
– Explain and document technical issues in an understandable way to clients
– Identify potential changes and system improvements to be considered for implementation
– Coordinate external support for 3rd party software when required
– Provide guidance to staff in the use of IT systems and equipment
– Maintain application licensing, updates and upgrades
– Maintain peripherals and consumables including printers, scanners, desk phones
– Complete system checks, monitoring and reporting on the desktop services
– Liaise with hardware and software suppliers

Skills & Experience Required:
– Excellent customer service whether via phone, email, live chat or instant message
– Good language and communications skills
– Ability to use an IT service desk system and to prioritise tasks
– Ability to learn new systems and support them on a variety of mobile devices and platforms
– Good understanding of desktop support with solid problem-solving ability
– Knowledge of Office 365/Exchange administration would be an advantage
– Experience in administration of Atlassian products i.e. Jira/Confluence/Service Desk would also be advantageous
– Ability to work individually and as part of a team when required

Phone 01624 615600