IT Support Engineer

  • Post Date: July 4, 2019
  • Isle of Man
Job Description

Role Description:
The successful candidate will have ownership of multiple cloud infrastructures tickets to resolution and maintain close relationships with the clients in both the Isle of Man and UK. Must be able to learn new skills and technology quickly.

Role Responsibilities:
– Working as part of a support team involved in troubleshooting and resolving technical issues with customer environments both on and off cloud.
– Support of a diverse client base of varying technical knowledge
– Ability to fault fix and explain technical instructions

Skills & Experience Required:
– Hold a relevant IT Qualification
– Competent VMware vSphere – Experience up to latest v6.5
– Competent with Storage technologies including SAN, NAS, VSAN
– Understanding of core MS products, AD, DNS, DFS
– Strong backup and recovery skills.
– Proven ability and comfortable working with 3rd party vendors – Cisco, VMware, Microsoft, Dell EMC
– Excellent interpersonal skills such as: communication skills, active listening and customer care with the ability to communicate at all levels with customers
– Diagnosis skills of Technical issues with at least 3 years’ experience
– Ability to multitask and adapt to changes quickly
– Experience with ITIL will give you a distinct advantage

– Have achieved VMware Certified Professional 6.x (DCV) or other track
– Awareness of VMware products including, vSphere Replication, Horizon, SRM
– Awareness of Citrix XenDesktop/XenApp/Netscaler
– Awareness of F5 Big-IP
– Backup skills (Veeam, Backup Exec, Avamar, Networker, DataDomain)
– Dell EMC Storage
– Dell EMC Compute
– Cisco UCS Compute
– Cisco (Catalyst, Nexus and Meraki)
– Hyper-V, SCOM, SCVMM
– Zerto and/or other similar replication DR technology
– Service provider experience
– ITIL Foundation