Customer Service Team Manager

Permanent
  • Post Date: May 13, 2019
  • Isle of Man
Job Description

The purpose of this role will be responsibility for the day to day management of the Contact Centre team.

Duties and Responsibilities include:
– Ensure that all telephone calls and online queries are answered effectively and accurately, whilst adhering to high service standards
– Manage and develop the team effectively, building strong working relationships
– Ensure the team is kept up to date with any regulatory changes and incorporate these changes in staff procedures

Skills and Experience Required:
– A minimum of 2 years management experience
– Strong experience within a financial services environment
– Experience in managing a large and busy team, ensuring calls and associated administrative tasks are accurately processed