Business Quality Specialist

  • Post Date: April 4, 2019
  • Isle of Man
Job Description

The purpose of this role is to undertake a broad range of activities to support and enhance quality in the Customer Services department

Duties and Responsibilities include:
– Monitor and test controls within Customer Services
– Test procedures to ensure they remain up to date, fit for purpose and meet regulatory requirements
– Conduct root cause analysis to identify any trends associated with complaints, losses and control failures
– Work with all teams to minimise audit recommendations and ensure any agreed actions are completed in line with target dates
– Undertake continuous quality control reviews across the department

Skills and Experience required:
– A minimum of 5 years’ experience within the Finance Sector
– A strong understanding of the Insurance ( Anti-Money Laundering ) Regulations 2008 and knowledge of Customer Due Diligence requirements in line with the Isle of Man Financial Services Authority AML/ CFT Requirements and Guidance
– You must have a broad understanding of operational risk management with strong analytical skills